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Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Cancellation policy

Right ofcancellation
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (NORDWERK Verpackungen GmbH & Co.KG, Posener Strasse 32 B, 23879 Mölln; telephone number: 04542 900470; fax number: 04542 9004747, e-mail address: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you can use the sample revocation form attached below, which is, however, not mandatory.

You can also fill out the model withdrawal form or another clear declaration on our website ( and then send it to us. We will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly,
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market, over which the entrepreneur has no control,
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery - for the delivery of newspapers, journals or magazines with the exception of subscription contracts.

Cancellation form

Sample cancellation form

If you wish to revoke the contract, please complete and return this form.

To : NORDWERK Verpackungen GmbH & Co.KG, Ernst-Thälmann-Strasse 110, 99817 Eisenach

I hereby revoke the contract I concluded for the purchase of the following goods :

Ordered on :

Received on :

Name of consumer:

Address of consumer:

Signature of consumer:

*** END of revocation policy

Commercial buyers are not entitled to the right of withdrawal according to BGB §§ 312 ff.