Cancellation policy for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of cancellation, you must inform us (Nordwerk Verpackungen GmbH & Co.KG
– Customer Service –
Zum Höhenblick 2
99817 Eisenach) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory. You can also exercise your right of cancellation online using the "Cancel contract" button at nordwerk-verpackungen.de/vertrag-widerrufen. If you make use of this option, we will send you an acknowledgement of receipt of such a cancellation without delay (e.g. by email) on a durable medium containing the content of your cancellation declaration as well as the date and time of receipt. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having dispatched the goods, whichever is the earliest. You shall return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can declare your withdrawal in just a few steps via the "Withdraw contract" button. We are available to answer your questions Monday to Thursday 08:00–17:00, Fridays 08:00–15:00.